Every piece from Little Blue Heron Embroidery is made to order. Nothing sits finished on a shelf. Your sash is cut, set up and embroidered after you place the order, so please read the timings below before you buy.
Where We Ship
We ship across the United States. We do not ship outside the United States at this time.
Production Time
Production takes 5 to 7 business days. Business days are Monday to Friday and do not include weekends or public holidays. Production starts from the day your order confirmation is sent, and it covers cutting the fabric, setting the lettering, stitching the design and finishing the edges.
Production time is separate from carrier transit time. The 5 to 7 business days are the days we spend making your piece. Once it leaves us, the carrier still needs its own time to deliver, and that time depends on the service selected at checkout and how far the parcel is traveling.
Shipping Rates
Shipping charges are calculated and displayed at checkout, based on your address and the service you choose. You will see the exact cost before you pay.
When Your Order Ships And How You Are Told
You will receive an order confirmation email as soon as the order is placed. That email is a receipt, not a shipping notification.
When your piece is finished and handed to the carrier, we send a second email with your tracking number. Tracking can take up to 24 hours to show its first scan, so please allow a day before checking.
Changes To An Order
Once a piece has been stitched, the lettering cannot be undone. If you need to change anything, contact us at support@shoplittleblueheron.com as soon as possible and before the piece goes on the machine.
- Address changes must be raised before the piece is stitched. After it ships, the address is with the carrier and we cannot redirect it.
- Changes to initials, names, dates, thread colors, ribbon or length are only possible before stitching begins.
- Always include your order number so we can find the order quickly.
Please check the address on your order confirmation the day it arrives. A wrong ZIP code or a missing apartment number is far easier to fix before the parcel moves.
Delays
Busy seasons, holidays and severe weather can slow both production and carrier transit. If your order is going to take longer than the times above, we will email you and tell you where it stands. We would rather tell you early than leave you guessing.
Lost Or Damaged Parcels
If tracking has stopped moving for several days, start with the carrier using your tracking number, then email us at support@shoplittleblueheron.com with your order number and we will help you chase it.
If a parcel arrives damaged, keep the packaging and send us photos of the parcel and the piece within 30 days of delivery. We will put it right.
If a parcel is marked delivered but you cannot find it, check with your household and neighbors first, and look anywhere the carrier leaves packages. If it still has not turned up after 48 hours, email us and we will take it from there.
Ordering To A Deadline
If your piece is for a wedding, a shower, a graduation or any other fixed date, please contact us at support@shoplittleblueheron.com before you order. Tell us the date and what you need, and we will tell you honestly whether it can be made and delivered in time.
The same applies to bridal parties and sets. Several pieces ordered together are quoted differently to a single piece, so get in touch with a date and a quantity and we will work it out with you.
We would rather turn an order down than have a sash arrive the day after the wedding.
Questions
Email us at support@shoplittleblueheron.com with your order number and we will get back to you. This policy applies to orders placed at shoplittleblueheron-mucx0hft.myshopify.com.
