Little Blue Heron Embroidery is a made to order studio. Your piece is stitched for you after the order is placed, with the initials, name or date you typed in. That shapes how returns work here, so we have set it out plainly below.
Personalized Items
Personalized and made to order pieces cannot be returned or exchanged for a change of mind. Once a name, a monogram or a date is stitched into a sash, it belongs to one person and cannot be offered to anyone else.
This is not us being difficult. It is simply what personalization means. Please take a moment with the alphabet chart and the color chart before you order, and ask us anything you are unsure about at support@shoplittleblueheron.com. We are happy to talk a design through with you before a single stitch is made.
What Is Covered
You are always covered if something is wrong on our side. We will replace or refund your order if:
- The piece arrives damaged.
- The piece is faulty, for example stitching that is pulling away or a ribbon that is fraying at the edge.
- The stitching does not match what you ordered, such as the wrong initials, the wrong font or the wrong thread color.
- The wrong item was sent.
You have 30 days from delivery to raise any of these with us.
How To Start A Claim
Email us at support@shoplittleblueheron.com within 30 days of delivery and include:
- Your order number.
- A short note on what is wrong.
- Clear photos of the piece, including a close photo of the stitching or the damage.
Photos let us see the problem straight away, which means we can sort it out faster. Please do not send anything back before you hear from us. We will tell you whether the piece needs to be returned and how to send it.
Once we have looked at it, you can choose a remake or a refund. If the fault is ours, we cover the return shipping.
Cancellations
An order can be canceled only before stitching begins. If you need to cancel, email support@shoplittleblueheron.com with your order number as soon as you can and we will cancel and refund it if the piece has not yet gone on the machine.
Once stitching has started the piece exists and cannot be canceled. Production begins within a few days of the order, so please do not wait.
Typos In A Monogram
We stitch exactly what is typed in the personalization box, letter for letter. We do not correct spelling, swap the order of initials or guess at what was meant, because a monogram that looks like a typo to us is often exactly right for the family it belongs to.
That means the spelling, the initials and the date you enter are your responsibility. Please read your order confirmation the moment it arrives and check every letter against what you wanted.
If something is wrong, email support@shoplittleblueheron.com straight away with your order number and the correction. If the piece has not been stitched yet, we will fix it at no cost. If it has already been stitched with the text you supplied, we cannot refund or replace it, though we will always tell you what a remake would cost.
Non-Personalized Items
If you order an item with no personalization on it, standard return terms apply. You have 30 days from delivery to request a return. The item must be unused, in the condition it arrived in and in its original packaging, and you will need your order number or proof of purchase.
Contact us at support@shoplittleblueheron.com to start the return. We will send instructions on how and where to send it. Items sent back without a return being agreed first cannot be accepted.
Exchanges
Because every personalized piece is made from scratch for one order, we do not run exchanges on them. If you would like a different design, a different color or a different length, the simplest route is a new order. Email us first if you want help choosing.
Refunds
When a refund is approved we will email you to confirm it. Refunds go back to the original payment method used for the order. We process them as soon as they are approved.
After that it is with your bank or card company, and it can take them a little longer again to show the money in your account. If the refund has not appeared after a reasonable wait, contact your bank first, then email us and we will help.
Questions
Email us at support@shoplittleblueheron.com with your order number and we will get back to you. If you are unsure about a design, a font or a color before you order, ask. That is the easiest problem of all to solve.
This policy applies to orders placed at shoplittleblueheron-mucx0hft.myshopify.com.
