HELP
Frequently Asked Questions
Made to order, personalization, shipping and returns. If your question is not here, message us and we will answer it.
What does Little Blue Heron Embroidery make?
We make embroidered pieces for doors, weddings and gifts. Wreath sashes for the front door, bouquet wraps and bridal sashes for the aisle, monogrammed keepsakes, and a seasonal shelf that changes through the year. Everything is stitched here to order.
What does made to order actually mean?
It means there is no shelf of finished stock. Nothing is stitched until someone orders it. You choose the design, the lettering, the fabric, the ribbon and the length, tell us the initials, name or date, and the piece is embroidered for you.
It is slower than pulling something off a rack. It is also the only way a monogram ends up being yours.
How long will my order take?
Production takes 5 to 7 business days from the day the order is placed. Your piece then ships, and normal carrier transit time is on top of that.
If you are working to a date, tell us the date when you order, or send us a message before you order, and we will let you know what is realistic.
How do I personalize my order?
Every product page carries its own choices: lettering, fabric, ribbon, length and quantity. Just under those options there is a personalization box above Add to Cart. Type your initials, name, date or phrase there, along with the thread colors you want.
We stitch exactly what you type, spelling and capitalization included, so it is worth a second read before you add to cart. If you would rather be walked through it, the builder at our personalization page takes you step by step.
How do I know what the lettering and thread colors will look like?
There is an alphabet chart that shows exactly how each font is stitched, letter by letter, so you can see the shape of your initials before you order rather than guessing from a name. Each product page also lists which lettering styles that particular design can be stitched in.
For thread, there is a color chart of the shades we keep in stock. Pick from it and type the color name into the personalization box. Several designs take two colors, one for the initial and one for the scrolling or the frame, so give us both and tell us which is which.
What if the color I want is not on the chart?
Absolutely. The chart shows the colors we keep on hand, but many more are available. Send us the color name or a photo of the ribbon, dress, front door, or other item you’re trying to match, and we’ll let you know what we can do. Use the Chat button before ordering so we can confirm the color with you first.
Can I order for a wedding date or for a whole bridal party?
Absolutely. We’re happy to help with wedding and bridal party orders. Send us a message through Chat with your wedding date, what you’re interested in, and how many pieces you need. We’ll help you work out the details and make sure the timing works before you order.
What is a wreath sash and how does it attach?
A wreath sash is a long embroidered panel of fabric that hangs down the front of a door wreath. It drapes over the top of the wreath and is tied or tucked behind the frame, so the monogram or design sits in the center of the wreath and the tails hang below it.
Sashes come in lengths from 36 to 60 inches, so you can match the drop to the size of your wreath and your door. A pair of double doors takes a matched set of two.
Can a wreath sash hang outside?
Wreath sashes are made for a front door, and a covered porch or a sheltered doorway is where they last best. Steady sun and driving rain will fade and weather any fabric over time, so a spot that is out of the weather will keep the colors looking right for much longer.
Can I change or cancel my order after it is placed?
Message us through Chat as soon as possible with your name and order number. If we haven’t started stitching your order yet, we can usually make changes or cancel it. Once embroidery has started, personalized items can no longer be changed or cancelled.
What happens if there is a typo in my monogram?
If you notice a mistake after placing your order, send us a message through Chat right away with your name and order number. If we haven’t started stitching your item yet, we’ll do our best to correct it. Once embroidery has started, changes may no longer be possible.
If the stitching does not match what you submitted, that is on us and we will put it right.
Can I return a personalized item?
Because each item is made to order and personalized just for you, personalized items are generally not returnable. If your order arrives damaged, incorrect, or does not match what you ordered, send us a message through Chat with your name, order number, and a photo. We’ll review it and make it right.
Where do you ship, and how much does shipping cost?
We ship across the United States. We do not ship outside the US at the moment.
Shipping is calculated at checkout from your address, so you will see the exact cost before you pay.
How do I get in touch?
The easiest way to reach us is through the Chat button on our website. Whether you have a question about colors, monograms, sizing, wedding orders, custom requests, or an existing order, send us a message and we’ll get back to you as soon as possible.